FAQ
Who is The Dryden?
The Dryden is a premium Art, Fitness and Relaxation brand based in the United Kingdom, but serves and supports customers globally. All of our products are designed with high quality material. Our aim is to provide you with motivation and be with you every step of the way as you smash your goals inside and outside.
Is it safe to purchase items directly from your website?
Yes, it is safe to purchase directly from The Dryden website. All of our sales are secure and protected by our trusted payment processor . We don’t sell or share your information with any creepy people. Well, anyone for that matter! We’ve taken all the necessary measures to ensure your information is safe and secure.
Do you ship worldwide? How long will it take for me to receive my order?
Yes, we ship worldwide. We wouldn’t want it any other way! We ship our products via trusted couriers.
Please expect your item to arrive within 8-16 days ( may vary for international orders) after you place your order. We will keep you updated through the whole process.
Customs & Duties
We do our best to deliver your order with no extra charges. However, any international orders (Outside the Us) may be subject to customs charges. Different countries have different thresholds (based on the order value) that will be subject to these charges.
If you do not pay the customs fee and the parcel is returned back to Dryden, a shipping and handling fee may be deducted from your refund, as this aspect of the order was fulfilled. If you would like us to send the order again we may ask for a delivery fees.
My order has not arrived! Help!
First of all, sorry to hear that. Secondly, please check your delivery notification email for your tracking information to check the status of your delivery. If all else fails, feel free to send us an email.
Oh no! I made a mistake while purchasing! How can I cancel my order?
To make sure you receive your order as fast as possible, we process purchases as soon as we receive them. Email us within three hours of making your purchase and we will try our best to sort it out. Unfortunately, we can’t guarantee any specific outcomes.
What are your return and exchange policies?
At Dryden we stand by the quality of our products. We wouldn’t sell anything that we wouldn’t use ourselves.
In the unusual event that your purchase arrives damaged or defective, you have 7 days from the item’s arrival to start a return or exchange request - see link at the end of this paragraph. Outside of the 7 days policy, there is not much we can do, but email us and we will try our best to help. We want you to like us as much as we like you!
We will need the product(s) to be returned in original, unused, saleable condition with all the usual bells and whistles (i.e. proof of purchase, tags attached, etc).
After you’ve sent us an email, we will send two emails, one to say that we received your item. The second email will notify you if the return was approved for a refund or an exchange once we inspect your item(s). If you were approved for a refund, you will receive your funds back to your original payment method in seven to ten business days from your approval notification.
To start any return or exchange request, have your order number handy.